Update to Services and Programs Due to COVID-19 Concerns

Josephine TempongkoUncategorized131 Comments

Update as of 6/16/21:

We are now open for puppy adoptions in-person!

The following is a complete list of programs and services that are currently open:

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Update as of 4/6/21:

We are SO excited to announce that we have reopened in-person adoptions for adult dogs (6+ months) and cats/kittens. Adoptions are open for limited hours and we are limiting the number of visitors at a time in order to maintain social distancing. Learn more!

The following is a complete list of programs and services that are currently open:

Update as of 1/12/21:

Thank you to all who have continued to support us through this difficult time. We are so grateful for your patience as we continue to reopen our services in accordance with local ordinances and public health guidelines.

Good news: We have reopened our Vaccine Clinic! Our Vaccine Clinic is now open by appointment only.

The following is a complete list of programs and services that are currently open:

  • Adoptions: Our adoptions program has gone virtual. Sign up for an adoption appointment, then meet up to 3 animals through virtual video chat. When you decide to adopt, we’ll set up a pick-up appointment where you can pick up your new pet through our no-contact pick-up process.
    • Kitten Match: We now have a new adoption option for those wanting to adopt a kitten and know exactly what they’re looking for. Learn more and sign up to meet your kitten match.
    • Diamond in the Ruff: Apply for specific animals that are part of our Diamond in the Ruff program by filling out the form in each animal’s website profile.
  • Free Spay/Neuter: Our free/spay neuter program for the dogs of residents living in zip codes 95111, 95112, 95116, 95122 or 95127 is now open. Learn more and sign up to make an appointment.
  • Vaccine Clinic: Our Vaccine Clinic is open by appointment only. Learn more and request an appointment.
  • Pet Surrender: Pet surrender services are now open through application and appointment only.
  • Found Services: Found services are open for stray animals found in Sunnyvale. We are open for drop off of animals found in Sunnyvale between 9 a.m.-2 .pm. and 3 p.m.-6 p.m. daily.
  • Pet Pantry: Our Pet Pantry Program provides pet food and supplies to guardians who cannot afford to feed their pets. Learn how to sign up for the program or make a donation to our Pet Pantry.
  • Emergency Boarding: Our Emergency Boarding Program has expanded to provide short-term boarding to pets whose owners are not able to care for them due to COVID-19.
  • Euthanasia & Cremation Services: We are offering a limited number of daily euthanasia appointments. Please call (408 – 262 – 2133 x 110) or email us to make arrangements with our staff.
  • Dog Training:  We are currently offering online and hybrid (mix of in-person and online) dog and puppy classes. Learn more and sign up for training classes.

Update as of 8/26/20:

We have continued to reopen some of our services, and will continue to make changes to our programs in accordance with public health guidelines and local ordinances.

The following is a full list of services and programs that are currently open:

  • Adoptions: Our adoptions program has gone virtual. Sign up for an adoption appointment, then meet up to 3 animals through virtual video chat. When you decide to adopt, we’ll set up a pick-up appointment where you can pick up your new pet through our no-contact pick-up process.
    • Kitten Match: We now have a new adoption option for those wanting to adopt a kitten and know exactly what they’re looking for. Learn more and sign up to meet your kitten match.
    • Diamond in the Ruff: Apply for specific animals that are part of our Diamond in the Ruff program by filling out the form in each animal’s website profile.
  • Free Spay/Neuter: Our free/spay neuter program for the dogs of residents living in zip codes 95111, 95112, 95116, 95122 or 95127 is now open. Learn more and sign up to make an appointment.
  • Pet Surrender: Pet surrender services are now open through application and appointment only.
  • Found Services: Found services are open for stray animals found in Sunnyvale. We are open for drop off of animals found in Sunnyvale between 9 a.m.-6 p.m. daily.
  • Pet Pantry: Our Pet Pantry Program provides pet food and supplies to guardians who cannot afford to feed their pets. Learn how to sign up for the program or make a donation to our Pet Pantry.
  • Emergency Boarding: Our Emergency Boarding Program has expanded to provide short-term boarding to pets whose owners are not able to care for them due to COVID-19.
  • Euthanasia & Cremation Services: We are now offering a limited number of daily euthanasia appointments. Please call (408 – 262 – 2133 x 110) or email us to make arrangements with our staff.
  • Dog Training:  Learn more and sign up for online training classes.

Update as of 6/5/20:

Thank you to all who have supported us during this challenging time. We have continued to reopen some of our services, and will continue to make changes to our programs in accordance with public health guidelines and local ordinances.

The following is a full list of services and programs that are currently open:

  • Adoptions: Our adoptions program has gone virtual. Sign up for an adoption appointment, then meet up to 3 animals through virtual video chat. When you decide to adopt, we’ll set up a pick-up appointment where you can pick up your new pet through our no-contact pick-up process.
    • Kitten Match: We now have a new adoption option for those wanting to adopt a kitten and know exactly what they’re looking for. Learn more and sign up to meet your kitten match.
  • Pet Surrender: Pet surrender services are now open through application and appointment only.
  • Found Services: Found services are open for stray animals found in Sunnyvale. We are open for drop off of animals found in Sunnyvale between 9 a.m.-6 p.m. daily.
  • Pet Pantry: Our Pet Pantry Program provides pet food and supplies to guardians who cannot afford to feed their pets. Learn how to sign up for the program or make a donation to our Pet Pantry.
  • Emergency Boarding: Our Emergency Boarding Program has expanded to provide short-term boarding to pets whose owners are not able to care for them due to COVID-19.
  • Euthanasia & Cremation Services: We are now offering a limited number of daily euthanasia appointments. Please call (408 – 262 – 2133 x 110) or email us to make arrangements with our staff.
  • Dog Training: Dog training has gone virtual. Learn more and sign up for online training classes.

Update as of 5/20/20:

As we continue to adapt to the current situation, we have reopened some of our services and programs. We have measures in place to maintain the safety of our staff and community, and will continue to assess and make changes to our programs in line with public health guidelines.

The following services are now open:

  • Pet Surrender: An application and appointment are required. For assistance with options before surrendering, please call 408-262-2133 x110 for free support.
  • Found Services for Sunnyvale stray animals: If you found a lost animal within the City of Sunnyvale, we are now open for drop off between 9 a.m.-6 p.m. Found an animal outside of Sunnyvale? Check out this list of local shelters to find the shelter for your jurisdiction.
  • Cremation services: Appointments are required. Please call 408-262-2133 x110 to make an appointment.
  • Dog Training: Our training classes have gone virtual! Check out our list of virtual dog training classes and sign up today.

We will continue to provide updates here as we make changes to our other programs. Check back for updates, and thank you for your support.

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Update as of 4/29/20:

During this difficult time, we have made updates to some of our programs to support people and their pets:

  • Pet Pantry: Our Pet Pantry Program supports bonded families by providing pet food to pet guardians who cannot afford to feed their pets. Pet Pantry is available to all bonded family residents of Santa Clara county experiencing financial hardship. For more information and to apply to the program, please visit our Pet Pantry page. To donate to the Pet Pantry program, please bring donations of unopened dog or cat food to the bins outside our Intake Lobby between 9am-6pm daily.
  • Emergency Boarding: Our emergency boarding program has recently expanded to provide short-term boarding for those who aren’t able to care for their pets due to COVID-19. The program is open to:
    • People who have been hospitalized or are caring for others and who do not have anyone who can take care of their pets
    • First Responders who are unable to take care of their pets due to their work
    • People who have lost or are going to lose their residence due to financial considerations

Thank you to everyone who has provided support and given us the ability to help those who need it most. We are so grateful!

 

Update as of 4/6/20:

We are open for adoptions! In order to keep our staff and adopters safe and follow social distancing rules, we are now available for adoption by appointment only. Learn more about our new adoption process and check out all our available animals.

Other services are still temporarily suspended, including:

  • Medical Services
  • Euthanasia Services
  • Pet Surrender
  • Training and Puppy Socials
  • Pet Store
  • Dog Park
  • Education Programs

Thanks for your support, and we hope to have more updates soon!

Update as of 3/25/20: A message from Kurt Krukenberg, HSSV President

 

Today we’re with HSSV Kurt Krukenberg to give you an update on our foster program, next steps for reopening our adoptions and rescue programs, information on our online auction, and ways you can help support us in this time.

Here are a few ways you can help:

  • Check out our online auction, which opens Saturday, 3/28 and runs through Tuesday, 3/31.
  • Donate to support our lifesaving programs.
  • Drop off unopened cat/dog food and towels and blankets in the bins outside our intake lobby.

Thank you so much for your support!

Update as of 3/18/20: How You Can Help

  • Foster: We are in the process of moving our animals into foster homes to make space to support our rescue partners during this time. We anticipate that more foster homes will be needed in the coming days and weeks so that we can continue to serve as a lifeline for shelters in need. Fill out this survey to be placed on our foster interest list.
  • Donate to support our ongoing lifesaving work.

Update as of 3/16/20: Temporarily Closed Services

In response to Santa Clara County’s mandate to shelter in place, Humane Society Silicon Valley is temporarily suspending the following services:

  • Adoptions
  • Medical Services
  • Euthanasia Services
  • Pet Surrender
  • Training and Puppy Socials
  • Pet Store
  • Dog Park
  • Education Programs
  • Animal Loss Support Group

Our staff will continue to provide care for our shelter animals, and we will be moving as many animals as possible into temporary foster homes. We will continue to keep you updated on further changes and any needs we may have. Thank you for your support!

Update as of 3/14/20:

In response to the increasing concern regarding COVID-19, Humane Society Silicon Valley is temporarily making changes to some of our services and suspending some of our public programs. These proactive measures are being taken in an effort to keep our staff, volunteers, and customers safe, follow the recommendations of public health officials, and focus our team and resources to maximize lifesaving impact.

The following services will be modified or suspended until further notice:

Adoptions

  • Milpitas Animal Community Center: We are remaining open and have adjusted our adoptions process to ensure we can maintain safe distances between parties at all times. Visitors will be asked to sign in to the kiosks at the front of our building and wait outside or in their cars until they are texted and asked to enter the building. Please note that wait times may be longer than usual. To view all adoptable animals ahead of your visit, please visit hssv.org/adopt.
  • Neighborhood Adoptions Centers at Petco West San Jose and Petco Sunnyvale: are temporarily closed.

Services

  • Spay/neuter, vaccinations, and TNR services are temporarily suspended.
  • End of Life Services: Our end of life/euthanasia services continue as usual. Visitors may be asked to wait outside to limit the number of people in our lobby at a time. Please follow signs near our intake lobby for more information.
  • Lost and Found Animals: Our lost and found services continue as usual. Visitors may be asked to wait outside to limit the number of people in our lobby at a time. Please follow signs near our intake lobby for more information.
  • Education Programs: Birthday parties, Scout programs, Center Tours, and Kind Kids Field Trips are temporarily suspended.
  • Training and Puppy Socials: Training classes continue as usual. All puppy socials are temporarily suspended.

We are closely monitoring the situation and making real-time adjustments as needed. Please check back here for updates or sign up for email to receive updates to your inbox.

Please note that despite changes to our programs, we will continue to maintain the high standards of animal care we always provide. We have staff, volunteers, and foster families providing for our animals’ needs around the clock.

Thank you for your support,

Kurt Krukenberg
HSSV President

131 Comments on “Update to Services and Programs Due to COVID-19 Concerns”

  1. Reply

    Are you still accepting donations? I have a bunch of freshly laundered towels that I was hoping you could use. Let me know, happy to drop them to you.
    Best,
    Lisa

    1. Reply

      Hi Lisa, while we do appreciate you thinking of us, right now we’d like to limit the traffic into our facility only to essential visitors. This is for the safety of our staff, volunteers, and visitors.

      Thanks again!

      Alexandra
      HSSV Staff

    2. Reply

      Hi Lisa,

      I have an update on item donations! We are taking limited donations – linens (towels and blankets) and unopened pet food can be dropped off in the bins outside our intake lobby.

      Thanks so much!

      -Alexandra
      HSSV Staff

    1. Reply

      Yes, all spay/neuter, vaccination, and TNR services are temporarily suspended.

      -Alexandra
      HSSV Staff

    1. Reply

      Hi Susannah,

      Please check in with the Doggy Day Out team – things are changing quickly and they can provide you with the most up to date information. Thanks!

      -Alexandra
      HSSV Staff

  4. Reply

    I currently lost my job due to COVID19 and would like to use my time to volunteer! Are you still accepting new volunteers at this time?

  5. Reply

    Hi Alexandra,

    Do you still need foster homes? I’m able to foster 1-2 house trained dogs in my home w/ fenced-in yard in Sunnyvale. Thank you for all that you do!

    1. Reply

      Hi Nikki! We will update everyone with our current needs and how to help as soon as possible. Thanks for your patience and support!

      -Alexandra
      HSSV Staff

  6. Reply

    Is there a pressing need for volunteers at this time? Are y’all short-staffed , volunteer-wise?

    1. Reply

      Hi Hal, thanks for checking in. We do not currently have a pressing need for volunteers, but if you’d like to fill out our volunteer interest form we can contact you when new volunteers are needed. You can find that form at To be put on our list for future volunteer needs, please fill out our volunteer interest form at https://www.hssv.org/volunteer/#volunteerform

      Thank you so much for thinking of us!

      -Alexandra
      HSSV Staff

    1. Reply

      Hi Erinn, thanks so much for reaching out. We will update everyone with our current needs and how to help as soon as possible. Thanks for your patience and support!

      -Alexandra
      HSSV Staff

  9. Reply

    We would like to foster hypo allergic dogs if you have any available. Please let us know if we could help anyway.

    1. Reply

      Hi there, thanks for reaching out. We will update everyone with our current needs and how to help as soon as possible. Thanks for your patience and support!

      -Alexandra
      HSSV Staff

  10. Reply

    Available to foster kittens, have extensive experience with bottle-feeding and will be working from home in this period.

    1. Reply

      Hi Daniela, thanks so much for reaching out. We will update everyone with our current needs and how to help as soon as possible. Thanks for your patience and support!

      -Alexandra
      HSSV Staff

    1. Reply

      Hi Karen,

      Our pet surrender services are temporarily suspended. Sorry for any inconvenience.

      -Alexandra
      HSSV Staff

  12. Reply

    Hi, I notice most responses are to be advised “as soon as possible” which is understandable as things are changing by the day. How will be advised of any updates? Is there a site we can plug in our email address or do we keep checking back on this website? Thank you Alexandra (and team) for keeping us updated 😀🐾🙏

    1. Reply

      Hi there! We will post on this page (you can bookmark it if you’d like, but we’ll also keep a link to it on our homepage for now) as well as on our social media platforms and via email. If you’d like to follow us on social, you can do so on Facebook, Instagram and Twitter. To sign up for email, fill out the form at https://www.hssv.org/#newssignuphome.

      -Alexandra
      HSSV Staff

    1. Reply

      Hi Jenna,

      If you have an emergency medical surrender, please reach out to our intake team at 408-262-2133 x110. Thanks!

      -Alexandra
      HSSV Staff

  14. Reply

    I just filled out your foster application and it looked like you only were looking for fosters for dogs and cats. I submitted information letting you know that I am available to foster domesticated rats that you may have for adoption. I put more information on my application.

  15. Reply

    Hi,
    We stopped by the Petco in Sunnyvale yesterday to meet a cat (I think his name was Dmitri), but there was a note that all of the pet are not at HSSV. We will be happy to foster him or any other cat if there is a need (I submitted a form too).
    Looking forward to hearing from you!
    Best,
    Valeriya

    1. Reply

      Hi there,

      Yes, all our locations are currently closed for adoption. Thanks for submitting the form!

      -Alexandra
      HSSV Staff

  16. Reply

    Do you need foster homes for pets that are to be displaced? Since we”re home for the next few months (I’m a teacher) we could care for pets and would enjoy the company.

    Tom

    1. Reply

      Hi there, thanks for reaching out! Yes, you can fill out the foster interest form in this post if you’re interested in fostering. Thanks!

      -Alexandra
      HSSV Staff

    1. Reply

      Hi Peter,

      Our vaccine clinics are currently closed to the public. Sorry for the inconvenience.

      -Alexandra
      HSSV Staff

  18. Reply

    Hello there!
    We got your phone message that our cats neuter appointment has been suspended & to go to your site to be put on the waiting list. Can you tell us where the waiting list is? Thank you!

  19. Reply

    Hi! I would love to foster a kitten during this time! I live alone and am pretty lonely during this time. I have grown up with kittens and cats my entire life and would love to foster a kitten. Let me know if any are available!

  20. Reply

    Would you consider adding “sponsor a pet guardian” as an alternative to people surrendering their pets for financial reasons during the Covid 19 outbreak? I know people who would be interested in helping pet guardians financially so that pets can stay with their families.

  21. Reply

    I have lost my lease, have reduced income and new landlord won’t allow pets.
    Sadly, we are forced to surrender our 2 dogs! 4 year old catahoula mix and 5 year old border collie mix. Both spayed females, house and kennel trained. Can someone help by fostering them until the humane society can accept them?

    1. Reply

      Hi Alejandro, we are so sorry to hear about your situation. If you need help with more options, please reach out to us at 408-262-2133 x110.

      -Alexandra
      HSSV Staff

  22. Reply

    Is the pet pantry still open? I usually go towards the end of the month to pick up food for my feral colony. I can’t afford to buy them food, but can’t let them go hungry either.

    1. Reply

      Hi there,

      Yes, Pet Pantry is still open. If you’d like to reach out to someone directly, please contact our intake department at 408-262-2133 x110.

      -Alexandra
      HSSV Staff

  23. Reply

    I submitted my name to foster through the Humane Society if they’re willing to help match folks up for you. I had 2 border collie mixes myself so I know the high energy well.

    1. Reply

      Hi there,

      We are Humane Society Silicon Valley, so if you submitted your info through this form: http://www.surveygizmo.com/s3/5508265/New-Foster-Interest, that’s us. 🙂

      We are currently in the process of reviewing the more than 1,000 submissions we received and getting back to people. This process may take us some time, so thank you for your patience and support!

      -Alexandra
      HSSV Staff

  24. Reply

    Hello!
    I would really love to foster a dog/puppy that gets along with small dogs (I currently have two of my own). I filled out the survey to be put on the foster interest list, but I was wondering if I had to attend the Canine Foster Onboarding Event, as well.
    Thank you!

    1. Reply

      Hi there,

      We are not currently holding onboarding sessions, so filling out the form is enough. We have received over 1,000 submissions to our foster interest list this week, so it will take us some time to process and respond to everyone. Thanks for your patience and support!

    1. Reply

      Hi Leslie,

      We are so sorry to hear about your dog. Unfortunately our end-of-life services are temporarily suspended. I am so sorry that we’re unable to help at this time.

      -Alexandra
      HSSV Staff

    1. Reply

      Sorry for your loss. Our beloved dog, Kibouunki, recently passed away before the Shelter in Place. Our vet referred us to Animal Memorial Service in Gilroy. We had a private memorial for him, and were able to say our goodbyes. We opted for water cremation and a customized earn.

  27. Reply

    Hi Alejandro, Have you found a new home or foster home for your two dogs? Let me know if you are still looking. Would love to help if we can. We have a dog and cat at home, but were looking into foster opportunities to help right now.

  28. Reply

    Hello,

    I just wanted to check to see if you are still in need of clean towels and blankets, and if it is ok to drop them off at your location still?

    Thank you!

    1. Reply

      Hi there, thanks so much for thinking of us! Towels and blankets can be dropped off in the bins outside our intake lobby (building to the far left) at our Milpitas Animal Community Center. Thank you!

      -Alexandra
      HSSV Staff

  29. Reply

    We have been trying to reach out so we can foster a dog during the shut down. Is that possible?

    1. Reply

      Hi there! The link for our foster interest form is at the top of this post (and here: https://www.hssv.org/new-foster-questionnaire/). Please note that we have received over 2,000 submissions since the beginning of shelter in place, and it will take us time to process the submissions and get back to everyone. Thanks for your patience and support!

      -Alexandra
      HSSV Staff

  30. Reply

    Hi, is there any way for us to adopt dogs still or is that completely suspended? For those of us working from home, this is the best time to bring home a pet and give them our undivided attention as they acclimate to their new home.

    1. Reply

      Hi there, our adoptions program is temporarily suspended. When that changes, we’ll provide updates on this page. Thanks!

      -Alexandra
      HSSV Staff

  31. Reply

    I have a very ill dog who is 16.5 yrs old with chronic bronchitis and sadly needs to be put at rest. Are the euthanasia services open while the shelter in place mandate is on?

    1. Reply

      Hi Mary Jane, we are so so sorry to hear about your dog. Unfortunately our euthanasia services are temporarily suspended. It looks like Malley (comment below) has a suggestion for at-home euthanasia that you might be able to look into. Sorry we couldn’t be of more help!

      -Alexandra
      HSSV Staff

  34. Reply

    Hello, with the virtual adoption setup, do we get to physically meet the furball we are interested in adopting or does it all have to be done over a video chat? Thanks!

    1. Reply

      Hi Izzy,

      Most of the process is done through video chat. We are allowing a brief, socially distant meet and greet at our Animal Community Center if you are adopting a dog, but in general our new procedures are intended to keep both staff and adopters safe during pick up. Please let me know if you have any follow-up questions!

      -Alexandra
      HSSV Staff

  35. Reply

    Hi Alexandra,

    Thanks for your quick response. Could you please expand on “brief, socially distant meet and greet”? Does this mean, we will not be allowed to touch or pet the animal we are interested in adopting? My husband has not had pets before and I really wanted him to interact with the dog before we brought him/her home to make sure that the dog and my husband are comfortable with each other. Thanks!

    1. Reply

      Hi Izzy,

      If the dog is an adult, we’ll let you into one of our outdoor dog pods and you’ll have a few minutes to interact with the dog. You will be allowed to pet the dog, etc. I hope that makes more sense!

      -Alexandra
      HSSV Staff

    1. Reply

      We unfortunately do not currently have a safe area for puppy meet and greets, so puppies are handed off safely using a crate.

      -Alexandra
      HSSV Staff

    1. Reply

      Hi Tiya,

      We’re so sorry for the wait. We’re still trying to match up foster families and their preferences with our current needs and the needs of our rescue partners, and will be providing an update as soon as we can.

      -Alexandra
      HSSV Staff

  38. Reply

    Hi Alexandra,

    We filled out the foster care form 2-3 weeks back. I understand that you received many applications and that it takes time to process it. Are you able to tell us how far are you in terms of processing the forms (by date)? My daughter can not wait, she is very eager to hear back (she can really use a companion animal right now, and we have extra time to care for the dog). Many Thanks!

    1. Reply

      Hi there,

      We’re sorry you’ve been waiting so long. We’ve been matching new fosters with animals based on their preferences and whether they match our current needs, not going by date submitted. Sorry about that!

      -Alexandra
      HSSV Staff

  39. Reply

    Our friends lost their dog today. Do you have any recommendations for support services during these unprecedented times? Especially for grieving?

  40. Reply

    Hi Alexandra,

    I wanted to create a fundraiser and donate all proceeds to Humane Society Silicon Valley’s COVID-19 relief. But I wanted to make sure the money raised would go directly to the local Silicon Valley’s COVID-19 relief. Please contact me so we could discuss any further steps that need to be taken. I would really appreciate it.

    Thank you

    1. Reply

      Hi Rya,

      That’s amazing, thank you so much! If you’re looking for an easy way to hold an online fundraiser, Facebook is a great place to start – there are no processing fees for Facebook fundraisers held on behalf of nonprofits, so we’ll receive the total amount. If you have any other questions or need further assistance, please reach out to our donor team! You can email them at donations@hssv.org.

      Thank you again, we so appreciate your support, especially now.

      -Alexandra
      HSSV Staff

    1. Reply

      Hi there, apologies for my delay in response!

      We don’t have a specific COVID relief fund. Donations made right now will help us 1) offset the significant revenue we’ve lost as a result of COVID (donations, cancellation of our major annual fundraising event, program fees) and 2) adapt to the changing times and sustain our work. We’ve had to make a couple major shifts in our operations in response to COVID. One is that we’re taking in many more animals with medical issues, and another is that we’ve moved some of our programs (like our adoptions program) to virtual processes.

      Your fundraiser will help us ensure that we can continue to care for the animals that need us most and make the necessary shifts in our processes that will allow us to continue that work.

      Thank you so much!

      -Alexandra
      HSSV Staff

    1. Reply

      We do! You can drop them off in the bins outside our Intake lobby (building to the far left). Thank you so much!

      -Alexandra
      HSSV Staff

    1. Reply

      Hi there, unfortunately our euthanasia services are still temporarily suspended. So sorry!

      -Alexandra
      HSSV Staff

    1. Reply

      Hi there,

      Yes, TNR is still temporarily suspended. We will provide an update as soon as we are able to.

      Thanks,

      Alexandra
      HSSV Staff

    1. Reply

      Hi Gary,

      Thanks for reaching out! We don’t currently have a timeframe for reopening our vaccine clinic. When we have more updates, we’ll post them here. Thanks!

  46. Reply

    Hey! Earlier this morning we saw Peter the small crossbreed puppy (the golden one) and we are interested in adopting him! We understand that these are difficult times, and that most of your services are currently closed. But, (if you are willing to of course) we would love to work something out to give Peter a loving forever home! Thank you so much!

    1. Reply

      Hi Hailey,

      Thanks for reaching out! Our dog adoption appointment form is currently paused while we work through our current list and schedule/hold appointments for those who have already signed up. We anticipate reopening the list in mid-June. Fore more information and updates, please visit hssv.org/adopt

  47. Reply

    We had a feral cat give birth to 4 kittens on our property during Covid….they are about 5 or 6 weeks old. Two have died and the mother has left. One has a severe eye infection and they obviously need to be spayed/neutered. Shots etc….can anyone help us? We love in Gilroy, in the Santa Clara county, we have a trap and are going to catch them. Please call me back to see where we could go for help!

    415-999-2298 sandy Moller

  48. Reply

    Sandy,
    For eye infection get terramycin on amazon and apply to eyes 3-4 times a day. You can try a vet that participate in the tnr program. Last time I paid was $25 they do spay and neuter and flea treatment too.

    1. Reply

      Hi there – our spay/neuter clinic is still paused. When we reopen, we will announce it here!

      -Alexandra
      HSSV Staff

  51. Reply

    Is there any place where cats can get fixed and get shots? We found a cat on the streets we want to take in, which we think may be female, and need to get her spayed and vaccinated ASAP as to not affect our other cats. Is there anywhere we can go??

    1. Reply

      Hi there, thanks for reaching out. Unfortunately our spay/neuter and vaccine clinics are still closed. We will provide an update here as soon as we are able to.

      -Alexandra
      HSSV Staff

    1. Reply

      Hi David,

      Unfortunately our vaccine clinic is still temporarily closed. When we have an update, we will post it here. Sorry about that!

      -Alexandra
      HSSV Staff

  53. Reply

    Regarding TNR – I’m very confused as to why veterinarians can remain open and do client contactless work, but HSSV and San Jose Animals Services cannot. And I’ve been informed by one vet clinic that the funding for the spay/neuter that they were doing in San Jose came to an end July 1st. Would be great if explanations and help/advice could be (more plainly) posted on your website, please. Or am I the only one having problem getting help for ferals?

    1. Reply

      Hi there, unfortunately we don’t. As soon as we have an update, we’ll post it here.

      -Alexandra
      HSSV Staff

  55. Reply

    We adopted a male kitten back in May & we were trying to schedule his neutering surgery since it wasn’t an option at the time. Any updates since I thought that was part of the adoption fee?

    1. Reply

      Hi there! Our team will reach out to you as soon as we have an available appointment. Thanks for your patience!

    1. Reply

      Hi there, unfortunately we don’t. As soon as we have an update, we’ll post it here.

      -Alexandra
      HSSV Staff

  57. Reply

    Hi,

    We were originally scheduled for neuter/spay appointment back in April. I was told humane society would open back up for these types of services in August. Is there a date when the medical center would be open this month? Appreciate all the staff for their service of the animals in your care.

    1. Reply

      Hi there,

      We do not yet have a date for when our spay/neuter clinic will open. Sorry about that! As soon as we have an update, we will post it here.

      -Alexandra
      HSSV Staff

    1. Reply

      Hi there – our TNR services are still closed. When we have an update, we will post it here!

      -Alexandra
      HSSV Staff

  59. Reply

    Hi, I have been trying to book a spray appointment for my kitten. On the website it says to check back in August, but I don’t think they are open yet. Any updates on when I should check back? Thanks!

  60. Reply

    Hello, I was wondering if only the free spay/neuter service is available or if ALL your spay/neuter services are available? I tried calling but it said that the service has been suspended, however on your website it says it is available. I have a 5 month old puppy and I live in Gilroy, and don’t qualify for the free spay service.

    1. Reply

      Hi there – only our free spay/neuter program is available at this time. Sorry about that! When our other services reopen, we’ll post it here.

      -Alexandra
      HSSV Staff

    1. Reply

      Hi there – yes, our vaccine clinic is still closed. Only the services listed at the top have reopened. Sorry for any inconvenience!

      -Alexandra
      HSSV Staff

  62. Reply

    Hi,
    Any idea when the TNR program will resume? What about kittens? There is a feral family with kittens near me (Sunnyvale) and maybe the kittens can be tamed rather than released. What are the options for them? They look healthy and adorable.

  63. Reply

    Hello, I want to know if you are taking appointment and/or wait list for the spay/neuter service? I know a lot of people has been asking. Just wanted to know if can provide more info at this time, and/or how the spay/neuter service will be like once it is resume?

  64. Reply

    HI. Is your TNR program up and running yet? I have some ferals that need to be fixed. Would you accept stray kittens?

  65. Reply

    I made an appointment on September 17th to get my kitten spayed this Wednesday, September 30th. I have not received any confirmation or information; can you confirm the surgery will still take place?

  67. Reply

    I am looking for Bordetella vaccination for my dog. Are you currently offering vaccination service for dogs? Do we need to make an appointment?

  68. Reply

    Are there people who can help with trap and release ? I have a friend who would like to get some feral cats fixed but is having trouble catching them. Can she get extra cages ? Can they be fixed, now ?

  69. Reply

    Hi, When will you start having vaccinations available for dogs again? I know with new covid restrictions, its been tough to resume back to normal but do you happen to have a time frame on when to expect opening back up for medical services again?

  70. Reply

    Do you plan to reopen in-person adoption appointments once Santa Clara County moves into the red or orange tier?

  71. Reply

    Do we have any idea when the “feral fix” might re-open? With all of the programs in the county shut down, we’ve had an increase in intact cats … and, correspondingly, kittens. I have two pregnant queens in the colony right now. 🙁

  72. Reply

    Hi,

    When will doggie day out reopen? Will we have to show our vaccination cards in order to participate? We are vaccinated and really would like to partake on the doggie day out program as we are waiting to move into a house and cannot board any pets in our apartment at this time.

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